Official support · Available 24/7

Contact Atomic
Wallet Support

Get help with your wallet, transactions, swaps, staking, and security — 24 hours a day, 7 days a week. Start with a task guide or contact the team through an official channel.

Find a support topic Compare support channels

Choose your route

Three ways to find
the right answer.

Use the route that best fits your issue. Only the channels below and the official Atomic Wallet knowledge base are linked from this support hub.

Inside your wallet

In-App Support

On desktop, open Support → Contact support. On mobile, open More → Support. For purchase or swap issues, use Order History in the relevant tab so your order details are included.

For detailed issues

Email & Support Form

Send a detailed description of your issue, including the app and transaction details that will help the team investigate. Use the diagnostics checklist below before submitting your request.

For self-service

FAQ & Help Center

Find answers to common questions about wallet setup, transactions, staking, security, and more. Task-specific official guides are also listed below.

Recovery-phrase scam warning

Your recovery phrase is always private.

Atomic Wallet will NEVER ask for your seed phrase or private keys.

Anyone claiming to be from Atomic Wallet who asks for this information is attempting to scam you. Our support team can help you with issues without ever needing access to your keys. If someone contacts you asking for your seed phrase, do not respond or share information. Do not enter it into a website, form, chat, or email. Verify the contact through the official support form and review the official security checklist.

Keep it offline

Find your task

Start with what
you need to do.

Jump to a common issue, then follow the relevant official guide or gather the details support needs.

Blockchain transactions can take time depending on network congestion and the selected fee. Check the transaction hash on a blockchain explorer. If it is confirmed there but not in your wallet, refresh your balance or restart the app, then follow the official transaction-hash troubleshooting guide.

If a swap is delayed or shows an error, note the swap pair, Atomic Wallet ID, swap order ID, and issue description. Open the relevant order in History and use the official swap-support guide so the team can investigate with the exchange provider.

Staking rewards follow each network’s schedule and delegation state. Activation, lockups, claiming method, and payout timing vary by asset. Check the specific asset’s guide in the official staking knowledge base and keep enough of the native asset for network fees.

You can restore your wallet on any device using your 12-word recovery phrase. Choose Restore during setup and enter the words in the correct order. Never share the phrase with anyone, including support staff. Follow the official recovery guide.

Before you write

Prepare a useful
support request.

Include the details needed to investigate while keeping every private credential out of your request.

App & device

Your Atomic Wallet version, device model, and operating system version.

Issue details

The transaction hash or swap order ID, asset pair, and the exact error or unexpected behavior.
For a swap issue, include your Atomic Wallet ID and a clear issue description.

Safe evidence

A public wallet address only when relevant. Public addresses are not private keys.
Screenshots that do not expose your recovery phrase, private keys, password, or other secrets.

Ready when you are.Share diagnostics, never your recovery phrase or private keys.

Submit through the official support form

Human support · 24/7

Still need help?
We’re here.

Contact the official support team with your diagnostics. Never include your recovery phrase, private keys, or password.